Technology and Us

Update: i just gave this one another read and it aint seem that connected. i have a presentation tom. so dont blame me guys
yesterday i went to the ICICI ATM ant the machine seiZed my card and didnot allow me to withdraw any money. apparently it seems to have been hot listed. anyway this only aggravated me. i was so frustrated on using th e ATM. it was so stupid. it alwasys asks me which language, then which account(savings and current are ooptions. surprise, surprise, i aint have a current accoutn!!!) , then whether or not i wanted a printed transaction. why not just make it remmember my preferences. atleast it can remmember which language i always choose and whether or not i demand a printed transaction. the point is that the (HCI)human-computer interface should be as simple to use for begineers as possible and provide as many shortcuts as possible for frequent users. isnt that simple??? this also brings me to an incident that occured a couple of years ago. i had gone to book tickets to go home for the vacation and there seemed to be a fight b/w the guy in frnt of me and the counter guy. apparently twas over some refund that the counter guy was not coughing up. as i stepped b/w the two i found out that there was a server error and so the acccounts aint show a refund. hence the counter guy couldnt give him a refund as then it would be cut of his pocket. i calmed down both of them and foolishly took the side of the counter guy saying that twas not his fault and blah blah blah. i was sooo wrong. it is only now that i realised. the way i see it technology helps business in 2 ways. the first one where technology is the business, like selling cameras or TVs and all. the other and th emore important one is where technolog acts as a business enabler. it should never put an overhead on business.